Welcome to the forums! Take the window sash, hold it partially upside down, sort of like when you took it out. Hook the pin in the right spring hole in the stile. Pull down on the window to stretch the spring on that side. Turn the window inward and hook the left side pin in the left stile spring holder. Then pull down slightly on the left side to lock everything in place. Once the window is square with the opening, you can lift up and lock it back in the frame. Let us know if this worked for you or if we can help clarify it more.
It's called a spiral balance. They may just need adjusting. You can find adjustment tools online if you can't find one locally. I believe you need the tool to replace them also. Try here or just do a search.https://www.blainewindow.com/catalog/new.cfm The balances are pretty cheap, just need to get the right one. If you know the manufacturer of the window that would help also.
Thanks, also, I was looking at one window and the corkscrew metal rod seems to have slipped down and does not seem to be broken. Can you instruct me on how to get that rod out to look at it good?
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