If the grids are on the outside, they are likley glued to the glass and part of the exterior door trim. Not easy to remove with out damage. Door slabs to fit an opening do not usually have proper weatherstripping to keep a door tight from drafts. Better to have a prehung unit.
I tried the adjustment screws, it looks like they are all the way down already. All the hinges look snug, the gap around the door looks even, except at the top farthest from the hinges it looks larger there although I think this is a function of my house as the old door did this too, and it appears tight all along the bottom not just far from the hinges. The door was installed by Lowes, which I plan to call if there is no simple solution - it's just driving me mad today and I doubt they'll send someone out on a Sunday! I can't recall the manufacturer of the door, I'll need to look it up.
Don't even mess with it. Make them come back. This is unacceptable workmanship. Doesn't matter what your old door did, the new one should work correctly. Has it done this since it was put in? Who signed off on the work order? They did replace frame and all didn't they? Make sure you check the bottom seal for damage. With it dragging like you described, it could have already torn some fins. Talk to the install manager or whatever they call it there. The sales guys may not be able to help much. They'd put a note in the system, but it might or might not get acted on quickly.
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